Your reservation and the accommodation agreement made with The Nest Palo Alto will be subject to the following Terms and Conditions. When you make your reservation, you will be deemed to have read, understood, and accepted these Terms and Conditions.
CHECK IN & CHECKOUT
- Check-in time is 3:00 p.m.
- Check-out time is 12:00 noon.
PRICING AND PAYMENT
- All prices are subject to change without prior notice.
- All reservations must be guaranteed with a valid credit card at the time of booking, or the reservation will automatically be released.
- For credit card reservations, the same card(s) must be presented upon check in at the respective hotels.
- For express check-in (with digital key), identification and a valid credit card on file is required.
PREPAID RESERVATIONS
- Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description.
- For these rate plans, once you make a reservation your credit card will be charged for the full amount.
CANCELLATION / AMENDMENT POLICY
- Reservations must be cancelled 48 hours prior to arrival date to avoid a penalty of one night room and tax. In case of no-show, 100% room rate and tax will be charged.
- Guests will be charged one night room and tax for any cancellation within 48 hours.
- Advance Purchase Rates are non-changeable & non-refundable.
SPECIAL REQUESTS
- The Nest Palo Alto will strive to accommodate your requests for specific room types, early check-in, and late check-out as per availability.
- Early check-in and late checkout are available for an additional fee.
- Until specific confirmation is issued, your request is not guaranteed.
CHILDREN POLICY
- Children are considered 17 years of age and under are complimentary with an accompanying adult and must be supervised at all times.
EXTRA ADULT POLICY
- Up to 2 adults in one-bedded rooms and 4 adults in two-bedded rooms.
PETS
- Two Dogs (up to 50 lbs.) are allowed per room for an additional fee of $40 per pet per night.
- The non-refundable pet fee will be charged upon check-in.
PARKING
- Free parking is available at the hotel.
The Nest is a welcoming and inclusive environment for all our guests. We want our guests with disabilities to have an experience that is equal to that offered to guests without disabilities. As part of this, we offer accessible options within our property, including guest rooms and common spaces.
GUEST ROOMS
The Nest offers accessible guest rooms in our 54 room hotel, including 2 with ADA-compliant tubs, 1 with a roll-in shower, and a total of 3 rooms equipped with communication features. For more information on the ADA rooms available, please check the “accommodations” portion of our site or call our front desk.
COMMON SPACES
Our common spaces are designed so that guests with disabilities can make the most of their stay. Each of our hotel entrances meet or exceed the minimum widths required by law, and our corridors, ramps, and other public paths of travel are as well. Moreover, we have accessible features at our:
- Registration Desk
- Parking lot (fully accessible spaces available)
- Gym
OTHER INFORMATION
We will make every attempt to provide reasonable accommodation for our guests. If you would like any additional information on our hotel or its accessible features, including emergency exits and exit plan, please contact us by phone or email.
We are a pet and service animal-friendly property. If you have any questions about our animal policies, please contact us.
This privacy policy discloses the privacy practices for the Shashi Group's website. This privacy policy applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in your information.
INFORMATION COLLECTION, USE, AND SHARING
We are the sole owners of the information collected through this site. We only collect and access information that you voluntarily give us via email or other methods of direct contact. We will not sell or rent this information to anyone.
- We will use your information to respond to you regarding any reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, i.e. to send you a reservation confirmation.
- Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change or correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
SECURITY
We take precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline. Wherever we collect sensitive information — e.g. credit card data — that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar of your browser and looking for “https” at the beginning of the address of the webpage. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job, such as billing or customer service, are granted access to personally-identifiable information. The computers and servers in which we store personally-identifiable information are kept in a secure environment.
At Shashi Hotel we are closely monitoring the COVID-19 situation as it continues to develop around the world, and we wish to ensure you that the safety and well-being of our guests and associates are of the utmost priority.
For immediate questions, please email info@thenestpaloalto.com
OUR CANCELLATION POLICY:
In response to changing marketplace conditions, Shashi Hotel is committed to ensuring our customers experience flexibility during these challenging times.
- For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 48 hours prior to arrival. Please note that any changes to existing reservations will be subject to availability and any rate differences.
- For guests making new reservations for any future arrival date, including reservations with pre-paid rates, we will allow the reservation to be changed or canceled at no charge up to 48 hours before your scheduled arrival date.
- Please note that changes to the reservation will be subject to availability and any rate differences.Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events, or conferences), please review the booking rate rules and contact the group organizer for more information.
IMPORTANT INFORMATION:
Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed.